Refund Policy

Last updated: July 2026

This policy explains when refunds are available for transactions made on Blink Card.

1. Successful Transactions

Once a service (data, airtime, electricity token, cable subscription, exam pin, or SMS verification) has been successfully delivered, the transaction is final and non-refundable.

2. Failed Transactions

If a transaction fails but your wallet was debited, the amount is automatically reversed to your wallet balance. If the reversal does not reflect within 24 hours, contact support with your transaction reference.

3. Wrong Details

Blink Card is not responsible for transactions completed successfully to an incorrect meter number, smart card number, or phone number entered by the user. Please confirm details before submitting a purchase.

4. Wallet Funding

Funds added to your wallet via bank transfer are non-refundable except in cases of duplicate or erroneous payments, which will be reviewed on a case-by-case basis.

5. How to Request a Refund

Email support@blinkcard.net or reach us on WhatsApp with your transaction reference, and our team will investigate within 24–48 hours.